You Ask, We Answer
The Basics
What Makes Plum Diamonds Different?
Great question! Here's all the value you can expect from Plum, compared to the competition:
Us: Owned and operated in Chicago by teams led by female jewelry pros – reach out now, we seriously love helping clients find the Dream Ring.
Them: Ownership might be publicly traded, overseas, or a complete mystery. Good luck when you need real help.
Us: Free lifetime ring maintenance and ring resizing are included.
Them: Expensive add-on warranty packages available for purchase.
Us: Settings are made-to-order around your center diamond to maximize beauty and quality. (Even customize your design if you like!)
Them: Settings are mass-produced to fit a range of center diamonds, compromising beauty and quality.
Us: Ring bands are made to depth/width tolerances so they don’t bend and will last a lifetime.
Them: Ring bands are made as skinny as possible, skimping on gold or platinum to cut costs.
Us: High quality, high karat recycled gold and 95% platinum alloys.
Them: Lower karat gold, 90% platinum, and cheaper alloys that can be brittle and porous, susceptible to damage.
Us: Jewelry manufacturer certified by the Responsible Jewellers Council for ethical sourcing and sustainability.
Them: Mass-manufacturing practices that may compromise ethics and sustainability.
Us: Ring resizing takes about a week, custom design takes about a month. (Plus, our resizings are FREE!)
Them: Resizings can take weeks, and custom design can take 3 months.
Us: Transparency, supply chain control, and no middleman.
Them: Middleman with complex and opaque supply chain.
Is a warranty included with my ring?
How can we do this? We can offer this great perk because we make each ring to order in our own sustainable manufacturing facility, so there's no middleman. Learn all about Free Lifetime Care.
How Long Until My Ring Ships?
Do you accept returns?
Yes! We want you to love your ring, but if that's not the case, we accept free and easy returns within 30 days of delivery. See our full Returns Policy for details.
Do you offer payment plans?
Yes! We offer ShopPay installments, which partners with Affirm for easy payment plans.
To pay with ShopPay installments; once you're in checkout, you will have the option to pay in installments. ShopPay will present you with personalized payment plan option(s).
What payment methods do you accept?
All major debit and credit cards are welcome here in addition to Google Pay and ShopPay installments.
Can I cancel or update my order?
Please send an email to hello@plumdiamonds.com as soon as possible to pause or cancel.
If you need to cancel your order, your next purchase will qualify for exchange instead of for free returns.
What if I’m not sure which ring or style to go with?
We understand this is a big decision and want you to feel confident in your purchase. There are a lot of try-on kits out there, but our Find Your Diamond Kit is one-of-a-kind. Not only can you discover your ring size but your favorite diamond carat weight and shape, too — all from the comfort of your home.
To order, answer a few questions, pick out your favorite shapes, and we'll send an assortment of diamond simulants of 1.0 - 3.0 carats to get an idea of what your diamond will look like when you wear it. Our kit includes a real ring sizer (not a flat plastic zip tie!), tips for choosing the right diamond ring for you, and 3 styles to try. There's no charge as long as you return the kit within 7 days. You can order your Find Your Diamond Kit here.
What if I get a ring and it doesn’t fit?
The last thing we want is for you to have a ring that you can't wear because it doesn't fit. We offer a free resizing for orders within 1 year of purchase and then a free resizing every year after that. The process is painless and included in our Free Lifetime Warranty care package. Learn all about free sizing here.
Remember, if you're unsure about your ring size, we have real sizers used by real jewelers in our unique and handy Find Your Diamond Kit.
Shipping & Delivery
When Will My Ring Ship?
Most rings are made-to-order and take about 15 business days to carefully craft and QA. Other fine jewelry takes 3-5 days to ship unless specified otherwise.
Customized rings typically require about a month, depending on how long it takes us to work together and confirm your design.
If you have a special date in mind, contact us for options; we may be able to expedite your order. We’ll always do our best to help!
How are your rings packaged?
We believe a lovely presentation is important for your future heirloom! Plum rings are packaged with care in soft, premium velveteen or sueded ring boxes and come with a soft storage pouch.
You'll receive personalized cards with helpful tips on care, resizing (if it's needed), and how to reach us for help. All of this is tucked away inside a keepsake box with magnetic closure and delivered in an unmarked, discreet recycled kraft shipping box.
How long does shipping take and how much does it cost?
For engagement rings and wedding bands, we offer FREE FedEx Standard Overnight Shipping to U.S. addresses in the lower 48. Every ring is 100% made-to-order, so production times vary. Most rings ship in about 15 business days.
For other fine jewelry, you have the option to choose FREE Standard Shipping or $15 Overnight Shipping at checkout. FREE Standard Shipping may be insured USPS or FedEx 2nd-day, and will be determined by Plum Diamonds at the time of shipping. If you have a shipping request, please let us know.
Subscribe to receive all Plum emails and be sure to receive updates as your ring is crafted and your order progresses.
Where do you ship?
We ship free to the U.S in the lower 48. We do not ship to P.O. box addresses and ask that all orders be shipped to a physical business or home address for safe delivery. Don’t fret if you’re in Alaska or Hawaii (we’re jealous) - for other shipping needs, please contact us.
Do you require a signature upon delivery?
Yes, we do! We do everything possible to make sure your jewelry is delivered to you safe and sound which is why we require a signature on all orders over $500.
If you won't be home to sign, we can ship your order to a FedEx ship center near you to safely hold until you can pick up. Contact us for options!
I ordered my ring and it says delivery takes up to 3 weeks. where is it?
Our lab grown diamond engagement rings and wedding bands are 100% made-to-order so our production times may vary. 15 business days is typical for most styles, although customized designs will take longer.
To keep you posted, we’ll send email updates as your ring is crafted and moves through design to hand polishing.
Once your order ships, you’ll receive an email confirmation. To check on the status of your order or for more questions about your order, please reach out to us at hello@plumdiamonds.com
Rings & Diamonds
Can I customize my ring?
Yes! We are a custom manufacturer at heart and are happy to customize your ring design.
Once we know what customization you’d like, we’ll provide a quote; the cost covers your revised CAD/CAM and any additional metal, diamonds, setting and finishing labor.
When you’re ready, we’ll email a separate invoice with payment link for easy order processing.
All of our rings are already made-to-order, and so customizing with us is a simple way to get EXACTLY what you want!
If you’ve got your heart set on a customized ring, contact us to get started.
What are lab-grown diamonds?
Lab-grown diamonds are also known as man-made or lab-created. The main difference between lab-grown diamonds and mined diamonds is where they come from. Believe it or not, lab diamonds have the same physical and chemical properties as mined diamonds but they’re made under controlled laboratory environments. Learn allll about lab grown diamonds.
All of our lab diamonds come with a unique grading certificate from an independent lab such as IGI (International Gemological Institute), GIA (The Gemological Institute of America), AGI (Accredited Gemological Institute) or GCAL (Gem Certification and Assurance Lab).
How do I choose a center diamond?
Our goal is to help make choosing your lab grown diamond uncomplicated. Once you select your ring design, you'll be prompted to choose your diamond.
Plum's lab grown diamond selection has been curated for quality, and we share expert tips along the way. Of course, you can always contact us for help.
How are your rings made?
By magic! Kidding (sort of). We use a mix of old-school and modern technology that starts with a CAD design and photopolymer prototype. Our proprietary casting methods and precious metal alloys result in the highest quality settings that are hand-set and polished.
Our selection of lab diamonds meets strict criteria for cut, polish, symmetry, color, and clarity. Our manufacturing team only works with high-quality precious metal alloys, and our expert setters hand-finish each ring—all of which go through rigorous quality assurance checks.
What is your production time?
Since all of our rings are custom made-to-order, production times can vary, but our rings typically ship within 3 weeks.
So you always know what's going on with your ring, we'll send email updates as your ring progresses.
I have a vintage stone/diamond/ring—am I able to use that in my ring?
We appreciate how precious heirloom diamonds can be and know that they require extra special care. We are unfortunately unable to work with diamonds, gemstones, or metals that are not provided by Plum.
If you are in or around Chicago, please email hello@plumdiamonds.com, and we'll do our best to provide a referral who may be able to help.
Are your rings environmentally friendly?
Eco-friendly jewelry sourcing is baked into our jewelry. Our manufacturer is a certified member of the Responsible Jewellery Council (RJC), a global leader for ensuring responsible jewelry throughout the supply chain.
RCJ members are audited every 1-3 years for environmental sustainability, human rights, and financial accountability, including anti-money laundering and anti-bribery practices. Also, all of our metals are 100% recycled whenever possible and we do not offer diamonds mined from the earth. Learn more about ethical jewelry sourcing.