Shipping & Returns
SHIPPING
Rings are made-to-order and ship in approximately 15 business days. Other jewelry except items from our Specialty Cuts collection ship within 3-5 days. Specialty Cuts pendants and earrings are custom made and take about 15 days to create.
Overnight shipping is free and easy within the lower 48. We use FedEx standard overnight for all jewelry, and shipments are insured. An adult signature will be required upon delivery. You'll receive an email when your order ships to coordinate delivery.
If you have special delivery instructions, questions regarding shipping, or are interested in shipping to Hawaii, Alaska, or another wonderful location outside the contiguous states, please email hello@plumdiamonds.com for options.
RETURNS & EXCHANGES
We hope you fall madly in love with your new Plum ring, but if for any reason that doesn't happen — we offer free returns within 30 days of delivery on all non-custom orders.
If you’d like to initiate a return, please contact us at care@plumdiamonds.com and we can email a prepaid FedEx label for insured shipping.
If you're interested in an exchange, we'd love to help. Exchanges are handled on a case-by-case basis, so please reach out to care@plumdiamonds.com to explore your options.
Please note, returned rings must be in their original condition in order for us to accept them and for you to receive a full refund. There is a $75 restocking fee if the diamond paperwork or packaging is missing, so please hold on to everything when you receive your order.
If you return your order or cancel during production, your next purchase will qualify for exchange instead of free return.
Orders that have been previously exchanged, resized or already changed (e.g. sized by a jeweler other than Plum) and custom orders are considered final sale and are not eligible for return.
If your ring doesn't fit, no worries. We offer free resizing and are happy to help. Please contact us at care@plumdiamonds.com and we’ll email a prepaid FedEx label for insured shipping. Learn more about our free lifetime care & warranty.
Our goal it to make sure you're totally thrilled with your ring. If you have any questions or concerns, don't hesitate to get in touch so we can help make things right.