Shipping & Returns
Rings are made-to-order and ship in 15 business days. Overnight shipping is free and easy within the lower 48. We use UPS or FedEx standard overnight for all jewelry, and shipments are insured. An adult signature will be required upon delivery. You'll receive an email when your order ships.
If you have special delivery instructions, questions regarding shipping, or are interested in shipping to Hawaii, Alaska, or another wonderful location outside the contiguous states, please email firstname.lastname@example.org for options.
RETURNS & EXCHANGES
We hope you both fall madly in love with your new Plum ring, but if for any reason that doesn't happen — we offer free returns within 30 days of delivery.
If you’d like to initiate a return, please contact us at email@example.com and we can email a prepaid FedEx label for insured shipping.
If you're interested in an exchange, we'd love to help. Exchanges are handled on a case-by-case basis, so please reach out to firstname.lastname@example.org to explore your options.
Please note, returned rings must be in their original condition in order for us to accept them and for you to receive a full refund. There is a $75 restocking fee if the diamond paperwork or packaging is missing, so please hold on to everything when you receive your order.
If you need to return your order or cancel during production, your next purchase will qualify for exchange instead of free return.
Orders that have been previously exchanged, resized or already changed (e.g. sized by a jeweler other than Plum) are considered final sale and are not eligible for return.
If your ring doesn't fit right, no worries. We offer free resizing and are happy to help. Please contact us at email@example.com and we’ll email a prepaid FedEx label for insured shipping. Learn more about our free lifetime care & warranty.
Our goal it to make sure you're totally thrilled with your ring. If you have any questions or concerns, don't hesitate to get in touch so we can help make things right.